# Refund Policy {% hint style="danger" %} We have a **no refund policy**. {% endhint %} It is up to you (the client) to cancel the service in which you have agreed to the terms and subscribed to at checkout. To comply with card issuer's terms & conditions, we send out email 7 days before subscription renewal as a written notice stating the automatic charge which you agreed to upon subscription. Only services that have been billed within 10 days of customer contact will be considered for prorated refunds/refunds. **REFUNDS & DISPUTES** Because we are offering digital products that deliver instantly via our dashboard, no refunds will be given. However, under extreme circumstances, refunds may be given at our discretion. Any dispute or chargeback made via you, your card issuer or bank will lead to a permanent account suspension and instant service termination without warning. You may cancel your subscription of the server for the upcoming billing period after logging into your user dashboard. When you subscribe to a service, you will only be charged for the plan you use at the billing frequency you choose. You will not be charged for any bandwidth of the server (unless you have abused our network). > **Refunds are only given out at our discretion.** If we have deemed it necessary or was caused by an issue on our end then any issue will be promptly dealt with, credits/refunds should reflect on your bank statement within 3-5 days. > **What if I changed my mind and want to cancel for a refund?** You will have to just cancel the service. Refunds are not given. If a refund is permitted by an administrator under extreme circumstances, administrators reserve the right to charge you an administrative restocking fee of **5.00%** of the order total, alongside with a debit/credit card processing fee of (**3.9% + $0.30**) before you are given a full or prorated refund (determined by the administrators). Service fees will be calculated using the full payment of the service before the prorated refund is applied. > **How are prorated refunds calculated?** Prorated refunds are calculated by how many days you have used of the service. {% hint style="info" %} **Example Listed Below** Server Cost = 88USD/month Used Days: 10 days Unused Days: 21 days Total Days: 31 Days (Cost / Total Days) \* Unused Days = Prorated Refund Amount (Excluding fees). (Cost / Total Days) \* Used Days = Current Cost of Usage Prorate Example: Server Cost (88) - (88 / 31 \* 21) + Service Fee (8.13) = 51.48 {% endhint %} --- # Agent Instructions: Querying This Documentation If you need additional information that is not directly available in this page, you can query the documentation dynamically by asking a question. Perform an HTTP GET request on the current page URL with the `ask` query parameter: ``` GET https://policies.zesty.group/refunds.md?ask= ``` The question should be specific, self-contained, and written in natural language. The response will contain a direct answer to the question and relevant excerpts and sources from the documentation. Use this mechanism when the answer is not explicitly present in the current page, you need clarification or additional context, or you want to retrieve related documentation sections.